Returns & Refunds

At Minzora, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a no-questions-asked return and refund policy within 7 days of receiving your items. Please review the following guidelines to ensure a smooth return process:

Eligibility for Returns:

• You may return items within 7 days from the date of delivery.
• The product must be unused and in its original packaging.
• Items must be in the same condition as when they were received.

Return Process:

1. Request a Return: Returns can be requested through your orders page. 
2. Prepare the Package: Ensure the item is securely packed in its original packaging. Include all tags, labels, and accessories that came with the product.
3. Return Pickup: We will arrange for a return pickup at your convenience. Our team will provide you with details on the pickup schedule and any necessary instructions.

Refunds:

• Once we receive and inspect your returned item, we will process your refund. Shipping Fees, if applicable on the initial order, are not refundable. 
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow up to 10 business days for the refund to appear in your account after processing.

Exclusions:

• Items that are damaged, soiled, or not in their original condition are not eligible for return or refund.

If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team. Thank you for shopping with Minzora!